action

Sometimes short and sweet makes an idea stick. I have been thinking about my actions and the actions of others. So often we are let down because of what others tell us they are going to do, and then they let us down. Maybe they do not follow through with what they told us they would do, (you know when it is just lip service). Or maybe it is the complete opposite, maybe they do not talk often but they show you their true being by what they did (or did not do). A recent blog post from Seth Godin, that was short and sweet really made me think:

“Two ways to listen

You can listen to what people say, sure.

But you will be far more effective if you listen to what people do.”

What if we started talking less (I am the first to say I need to do this) and watch our actions more? Does what we do matter more than what we say? Does showing someone we love them stick more than saying the words: “I love you”?

Do we really listen to what people do? What someone does shows intent and often leaves a lasting impact where words can sometimes be forgotten. It does not mean that words are completely lost, but what you experience with another is often hard to forget. It is why the phase: “actions speak louder than words” is so common to say, but do we often think about that when we take action? Probably not, but we should.

Listening to what people do is also an act of patience, so is listening to what people say. Listening to what people do just takes more conscious effort. When someone is standing before you there is more of an obligation to focus on them, make eye contact, and give them your time as you listen to them talk. There is no obligation to listen to what people do. That takes another layer of effort and care. You probably listen more to someone’s actions when you feel you have been wronged, but do you listen when they do something good? My hunch is that we all can do better to share our gratitude for others when we listen and see the good they have brought to our life.

Here is to a week of more active listening. Thank you, Seth.

Do you ever have days when you never see the end of your email inbox? When you could literally spend the entire day reading and responding to emails? I recently read this Fast Company article “Why Every Email Should Be 5 Sentences Long.” and it really made me think. What if we were blunt at the beginning of our email if we need someone to take action?

I will give you an example:

ACTION: I need you to review the below and give your feedback by 5 pm today.

[Body of the rest of your email that needs to be reviewed.]

I have always been of the email camp that an email should be a conversation, and I am not backing away from that stance. Except. Yes, there is an exception. I think it depends on the audience and intent of the email. If it is from a company and they are apologizing for an issue that they caused to a customer, then they need to have a more structured email. They need to greet the customer (just as they would if it was in person), state what needs to be said and conclude/say goodbye. That process I still strongly think needs to happen.

It is the action oriented emails that need a change in behavior. These are the exception. With the volume of emails that we receive on a given day, we all need help to know which emails are important. That is thanks to those of us who may have colleagues that have abused the red exclamation point to the extent that no one really knows if an email is truly urgent.

Try it today. Any action oriented emails, put ACTION at the top, and tell others right at the beginning what you need them to do with your message. I would love to hear how it goes.