Lash out or lead with poise

You know when you have one of those days when every possible curve ball is thrown at you, going at the fastest speeds and you cannot imagine how you are ever going to hit it out of the park? Somehow you do, and somehow you do it with poise. Are you like that, or do you know someone like that? Or, do you wish that is how you handled life?

Poise is attractive. It is sexy. Why? It shows that someone can hold themselves together, keep their calm, and not let the situation affect them. I can give you an example. My husband, that man has poise. He will probably hate me for calling him out for having poise, but call a spade a spade right? Hundreds of times over the past 10+ years I have heard him handle people over the phone. He is direct, polite, does not get flustered or angry, yet firm to get what he deserves. Boy, do I have a lot to learn.

There are a lot of aspects of my life where I feel I carry myself with poise, but for some reason (usually surrounding customer service issues) I can sometimes lose my cool, or my composure. Why is that? What sets me off? Often I feel like a victim, that the company has overcharged us and will not reverse the charge, or the customer service agent is rude, unhelpful, or will not fix something that is truly the company’s responsibility. It is easy to slide into that victim mentality and lash out aggressively in hopes that it will fix the issue. Does it work? Sometimes. I have to say that lashing out has worked and leading with poise has also worked.

Maybe the goal is to work towards more poise, and pulling out the feisty aspects when needed?

“What My Mother Gave Me”

I wonder what my mom would think of me today. If we could have a conversation, what would she tell me? Would she say she was grateful that I have been given many opportunities, maybe many more than she ever had? I just finished reading “What My Mother Gave Me: Thirty-one Women on the Gifts That Mattered Most” Edited by Elizabeth Benedict. It has many short vignettes from different women who are authors and journalists, who share the gift their mother gave them. Some of their mothers are still alive and others have lost their moms. I related to some, and did not have the experience of others. Ann Hood was one author that made me think and ponder about my own mom:

“A mother’s love is like that. I know this now that I’m a mother. We give our children the best of ourselves so that they can find the best of what is in them. The day I rejected the gift of the white suit, I got the best gift of all. My mother let me know that I had finally become that person I’d dreamed of becoming: a girl who spoke her mind, who was independent and opinionated. A girl who knew who she was and what she wanted. A girl who would not wear an all-white pants suit. And by recognizing that, she gave me permission to go into my own mismatched future. What a gift.” Page 59

While my mother never had the opportunity to see and spend time with me once I found my voice, I hope that when I was a kid I was as feisty as I am now. My sister I suppose could attest to that. Or maybe that came later in life. I do know that I now speak my mind, am definitely opinionated, know who I am, and usually know what I want. So after finishing “What My Mother Gave Me” I wanted to figure out what I would say about what my mother gave me.

It is a tough one for me. I really have no material possessions from my mom. The only things that allow me to remember her are what are left of our family photos. She must have been off cleaning and taking care of us, or she was the one taking the photos, because she is in very few of the photos. The gift my mom gave me was taking care of people. I watched her do it. Whether it was the children in her at-home day care, or older women at church, my grandma, us kids, her classroom at school, neighborhood children, she was always taking care of someone. Chris often reminds me that I need to take care of me first before extending myself so much. After reading this book, I realized that was the gift my mom gave me.

What about you? Do you know the gift your mother gave you?