Accountability

Accountability: the quality or state of being accountable; especially: an obligation or willingness to accept responsibility or to account for one’s actions [Merriam-Webster Dictionary]

This is a topic that I have a strong passion about, and as an avid reader I have tried to find books on this topic that were engaging and I would want to read. It is a topic I think covers most aspects of our lives, whether at home, work, shopping, traveling, etc. However, I find it so lacking in the world. If we stand for honesty and integrity for what we believe in, and we follow through with those values, we are holding ourselves and hopefully in turn others accountable.

It is not that easy though. If it is hard for us to confront a family member regarding a specific situation that might make us uncomfortable, then we are not holding ourselves and those involved accountable. If we keep letting a friend off the hook and we start to feel they are abusing us, then we are not holding either individual accountable.

I finally found a book that has a chapter excerpt on accountability. It pertains to accountability with teams. The book is called: “The Advantage: Why Organizational Health Trumps Everything Else In Business” by Patrick Lencioni, he says:

“The irony of all this is that the only way for a team to develop a true culture of peer-to-peer accountability is for the leader to demonstrate that she is willing to confront difficult situations and hold people accountable herself. That’s right. The leader of the team, though not the primary source of accountability, will always be the ultimate arbiter of it. If she is reluctant to play that role–if she is a wuss who constantly balks when it’s time to call someone on their behavior or performance–then the rest of the team is not going to do their part. This makes sense. Why would a team member want to confront a colleague about an issue when the team leader isn’t willing to and is probably going to let them off the hook anyway?” (page: 56)

“At its core, accountability is about having the courage to confront someone about their deficiencies and then to stand in the moment and deal with their reaction, which may not be pleasant. It is a selfless act, one rooted in a word that I don’t use lightly in a business book: love. To hold someone accountable is to care about them enough to risk having them blame you for pointing out their deficiencies.” (page 57)

Wow. Never thought I would read that. Love. Caring enough about someone to call them out on their junk, their stuff, their baggage, even if it is uncomfortable. Are you setting goals for yourself and then not following through with them? Are you holding your team members and manager accountable?

Sometimes taking the harder road is the one that prompts us to grow. The tough route challenges us to look at life differently. Look at accountability in your life. Is it there? Are others holding you accountable? Are you holding others accountable?

Just something to mull over on your “hopefully” sunny Tuesday!

A Taxi Driver and Patience

I do not cry often. When I do it has to really hit me deep within. This story brought tears to my eyes. I am not sure if it is true, or how it originated, but nevertheless, it will touch you. It has been circulating around Facebook, so you might have read it already, but for those of you who have not, you are in for a treat. Here is the complete story. I have also copied it in its entirety here:

“A sweet lesson on patience. A NYC Taxi driver wrote. I arrived at the address and honked the horn. After waiting a few minutes I honked again. Since this was going to be my last ride of my shift I thought about just driving away, but instead I put the car in park and walked up to the door and knocked.. ‘Just a minute’, answered a frail, elderly voice. I could hear something being dragged across the floor.

After a long pause, the door opened. A small woman in her 90’s stood before me. She was wearing a print dress and a pillbox hat with a veil pinned on it, like somebody out of a 1940’s movie. By her side was a small nylon suitcase. The apartment looked as if no one had lived in it for years. All the furniture was covered with sheets. There were no clocks on the walls, no knickknacks or utensils on the counters. In the corner was a cardboard box filled with photos and glassware.

‘Would you carry my bag out to the car?’ she said. I took the suitcase to the cab, then returned to assist the woman. She took my arm and we walked slowly toward the curb. She kept thanking me for my kindness. ‘It’s nothing’, I told her. ‘I just try to treat my passengers the way I would want my mother to be treated.’ ‘Oh, you’re such a good boy, she said. When we got in the cab, she gave me an address and then asked, ‘Could you drive through downtown?’ ‘It’s not the shortest way,’ I answered quickly. ‘Oh, I don’t mind,’ she said. ‘I’m in no hurry. I’m on my way to a hospice.

I looked in the rear-view mirror. Her eyes were glistening. ‘I don’t have any family left,’ she continued in a soft voice.’The doctor says I don’t have very long.’ I quietly reached over and shut off the meter. ‘What route would you like me to take?’ I asked. For the next two hours, we drove through the city. She showed me the building where she had once worked as an elevator operator. We drove through the neighborhood where she and her husband had lived when they were newlyweds She had me pull up in front of a furniture warehouse that had once been a ballroom where she had gone dancing as a girl. Sometimes she’d ask me to slow in front of a particular building or corner and would sit staring into the darkness, saying nothing.

As the first hint of sun was creasing the horizon, she suddenly said, ‘I’m tired. Let’s go now’. We drove in silence to the address she had given me. It was a low building, like a small convalescent home, with a driveway that passed under a portico. Two orderlies came out to the cab as soon as we pulled up. They were solicitous and intent, watching her every move. They must have been expecting her. I opened the trunk and took the small suitcase to the door. The woman was already seated in a wheelchair. ‘How much do I owe you?’ She asked, reaching into her purse. ‘Nothing,’ I said. ‘You have to make a living,’ she answered. ‘There are other passengers,’ I responded. Almost without thinking, I bent and gave her a hug. She held onto me tightly.

‘You gave an old woman a little moment of joy,’ she said. ‘Thank you.’ I squeezed her hand, and then walked into the dim morning light. Behind me, a door shut. It was the sound of the closing of a life. I didn’t pick up any more passengers that shift. I drove aimlessly lost in thought. For the rest of that day, I could hardly talk.What if that woman had gotten an angry driver, or one who was impatient to end his shift? What if I had refused to take the run, or had honked once, then driven away? On a quick review, I don’t think that I have done anything more important in my life. We’re conditioned to think that our lives revolve around great moments. But great moments often catch us unaware-beautifully wrapped in what others may consider a small one.

I agree with the driver, and I am so glad they were not angry that day. This is my favorite take-away: “We’re conditioned to think that our lives revolve around great moments. But great moments often catch us unaware-beautifully wrapped in what others may consider a small one.” That is what brought tears to my eyes. To watch and be aware of those moments. The ones that make us better, more aware, and more alive.

Living in the Moment…

I am loving the Daily Om from yesterday. It was titled: “Enjoying Life.” Or what I like to call: “Living in the Moment.” How easy it is for us to go through each day getting caught up with everything that is on our To-Do list, the meetings, and our regularly scheduled routine. We often forget to live in the moment. Whether that means that we are not listening to those we are close to while they share a story of their day, or we forget to notice the new buds on our trees, or we miss seeing that we are growing and being challenged each day.

I love this line from this Daily Om:

“There is so much to be enjoyed and appreciated that we need to remember to pay attention to the present moment, because it is the only space in which we can experience being alive.”

Who does not want to feel ALIVE? If we can only remember to do that – to stay alive and in the moment. Why is that so hard to do? Why do we get so caught up in the future, in all we have to do? Why is it SO hard to stay in the moment, whether that moment is painful, unhappy, or exciting and exuberant? I think when life is exciting and going the way we want it to it is easier to stay in the moment, but when we are overwhelmed, stressed, or fearful about the future, it is hard to stay in the NOW. So any and every reminder helps to draw us back into what is happening, to what we are feeling, to reality.

That is my mantra this week. To stay in the now. To be present for the good, the bad, the ugly, and the beautiful. Are you with me? Can we be present 100% together?

I am charging ahead, please join me.

Weekend Recap: Relaxed and grateful!

I had another good weekend. Chris is finally feeling better (he was out most of last week)! I love going to bed on Sunday night with the laundry done, fresh sheets on my bed, the house cleaned, and as much crossed off the list as possible. Yesterday we put a bunch of items on eBay to sell, and got through some things that have been on our list for weeks. It felt great to end the weekend with some relaxing time spent together. I got a couple of good runs in, and I feel ready to tackle the week ahead!

It made me think, how do others approach the end of their weekend and the changeover to a new week? How do you make sure you are relaxed and you get some rest before your week starts?

On Saturday, I was waiting for an elevator to go into a building for an appointment and I had this overwhelming sense of gratitude and appreciation for life. The thought that came to me was to not take any of this for granted. I then went over many large things in my life that I am grateful for – what a humbling experience.

Since it is Monday, and I had my humbling moment on Saturday, I wanted to share a bit of inspiration with you. I have included the quote from David’s blog here, but be sure to click to also see the great painting he included (Thank you, David Kanigan):

“You can be fully satisfied with where you are, understanding that you’re eternally evolving. When you get into that place of feeling appreciation of where you are and of who you are, and appreciation of what you are, and you accept that you are a never-ending, always unfolding Being, then you can stand in that delicate balance of being optimistic about what is to come, without being unhappy about where you stand. Find a way of eagerly anticipating future changes, while at the same time you are in love and satisfied with who, what, where and how you be.” —- Abraham

And a not so serious post from David. For those of you that do not click on the link it says:

“I do 5 sit-ups every morning. May not sound like much, but there’s only so many times you can hit the snooze button.”

Happy Monday!

PDX has my Heart!

I love Portland. Today I came across this amazing video from the Discovery Channel. Their website states that the video is:

“Comprised of 308,829 photographs taken from over 50 unique locations, it took an average of 3.8 hours to make each second of this film. The intent of the project was to place our cameras in unique locations across the city, achieve significant ranges of dynamic camera motion, and pursue cutting edge time-lapse techniques.”

I am in awe of the work that went into this short video. Ah, the bridges, Mount Hood, Portland at night, during the day, the waterfront, Powells, Voodoo doughnuts, food carts…

Now do you see why I love Portland? This is the perfect “Visit Portland” ad.

Enjoy and have an amazing, adventurous, relaxing, and playful weekend!