We are data whores…

Posted by random olio

I am not yet a data whore, but will I be soon? I just found this article from Fast Company that made my day. Since the article is about floppy disks and data storage, you might think: “Seriously, Tami?” but have patience with me. Chris and I found a few diskettes from college and a few zip drives from the first few years of our working careers. He would rather throw them away, but I have been looking for a while to find a way to retrieve the data on these disks.

We have looked all over town to see if there is a place, like a Kinkos, where you can go in and use their disk and zip drives that will read both Mac and PC disks. Nil, Nothing, Zippo, Nada. We thought about buying a drive on eBay or Craigslist and then trying to resell after we got the data off the disks, but thought that most likely our Macs will not even connect to the drives themselves. What do folks do when they clean out a closet or garage and find disks they can no longer retrieve the data on? Do they just keep in a box for their children, like old relics? Is it like keeping your Barbies or GI Joes for your kids?

I am partly sentimental. A few years ago, our laptop died and we found out only Chris’ profile had been backed up. I lost quite a few emails from my business and all the emails from the days when Chris and I were dating. That is why there is a small (okay more than small) part of me that is curious if I saved any other writing or emails on those diskettes that would reveal a part of my past I had forgotten. It might be just boring papers about books I hated to read, or projects from my first job that I might cringe when I see my right out of college work. Yet, still I am curious.

I think I might be nostalgic enough to send my stack away to floppydisk.com (see above article) to see what they can do for me. They probably have a wall of laughs where they print out all the random lost files of dead diskettes and zip disks (or soon to be once the last breath is taken from them). They state that they charge you whether they are able to pull content off each disk. It is definitely worth it as I can only imagine how slow the computer is that they must use to open these disks.

I can still see that bar going back and forth across the screen as the computer read your disk, while making odd noises, that sometimes met the threat of doom. Yes, those of you that are old enough to remember, randomly and usually when you needed it most, the computer would decide whether it wanted to read your disk that day and open your files. Or, when you finally finished the file with seconds to go and hit save on your hundred page file, it would take the computer minutes to hours to save and close your file. You could not eject or remove that disk and run like hell because you were late. The threat: if you pulled the disk out too soon, you may never see that file again.

Do not even get me started about what data might need to be saved from a Facebook profile, Twitter feed, or a blog. I am sure downloading and accessing that information is a feat in and of itself. I have pretended that my content lives in its own cell in a data center with no visitation rights.

Brand “YOU”

Posted by random olio

A recent article from Fast Company inspired me to think through my brand: Brand Tami. Not just for 2013, but beyond. The following excerpt from the article is what specifically stood out to me and will give you a bit of context to what I am referring to:

“Be yourself and be courageous. You don’t have to follow the crowd. Take courageous steps to define the brand of you in 2013, reminding yourself of who you are, what makes you tick, and why you get out of bed every day. Don’t feel compelled to follow the crowd. Be courageous and proud of being yourself.”

Have you ever thought about that? Brand You? Reid Huffman, co-founder of LinkedIn, has a great book out called: “The Start-Up of You.” He discusses at length how to plan out your future as though YOU, your life, job, and future were a start-up company. It is definitely a book I would recommend reading if you are thinking about your future and next steps.

Over the holidays I was thinking about Brand Tami and decided the first place to start was to update my: “About” page for random olio. That was my first step. If you have read it before, you will see a bit of my past version, with more specifics this time. Since I have this blog, I can cultivate my Brand on my About page, but also through my writing, photos, and content. I also continue to share my Brand in how I interact and treat others, and what I stand for, and what I will not stand for. I want to continue to think about how I am going to cultivate Brand Tami as the months fly by in 2013 and beyond.

You might find that you create a bit of Brand YOU by what you post on Facebook, or what you share on Twitter. What does your Brand YOU look like? Does it have a smell? Texture? Does it glow? Is there a word that defines you that you can speak to that sheds light to others of what you are about? An image? The fun part about Brand YOU is that it is a constantly evolving Brand and you get to update it, edit it, and brush it off any time you wish.

A happy wife…

Posted by random olio

I know I rave about Chris all the time, but I had to share this beautiful present. First, our 1/2 anniversary falls on Christmas day. In the past few years, we have made the choice not to give each other gifts. Last year we were traveling for Christmas and due to the high cost of the trip, we decided to pass on gifts. This year, due to purchasing a home, we decided again to put aside giving gifts. However, he always has something up his sleeve.

In November, we were at a design show and we found and fell in love with this print. I was with my good friend that was visiting that weekend, and after seeing that print she said: “Guess what you are getting for Christmas?” Well she was right. Just not for Christmas. A few days before Christmas I had come inside from my run, and sitting on my desk was the below print, framed. I went to find Chris. Happily excited, I asked how he pulled this off. He said: “I have my ways. Happy 1/2 Anniversary.”

Chris and I are horribly picky about art. We have learned over time that if we both fall in love with a piece we have to do something about it right away. We have experienced first hand when we fell in love with a piece, and waited. Only to find out that it had been purchased before we made our decision.

I encourage you to explore more of Audrey’s work. The image below does not even begin to show you the detail of this piece. Thank you, Chris.

the Pine

A happy wife.

Want to keep me as your customer?

Posted by random olio

What do you do when you have a good customer service experience? How about a bad one? I am kind of a nut. Okay, Chris would say more than a nut. If I have a bad experience, I can guarantee that I will be alerting the company. If I have a good experience, I can guarantee that I will be alerting the company. Below are two recent – shall I say – adventures!? One was annoying and the other started out annoying and the company eventually tried to fix it.

Late last week Chris and I were dropping his parents off at the airport. We decided to stop by IKEA on the way home to return a comforter cover. (Who knew that IKEA sells covers that are not the same size as regular US comforters. I should have thought of that!) What a bummer of a customer service experience that was for us. We had to wait for 30 minutes. In that time they called 15 numbers. Now you might think that 15 numbers meant 15 customers, but it did not. Many of the individuals with numbers before us left. They had waited too long. Many times during the 30 minutes we were there waiting this is what was happening.

Returns desk at IKEA

As you can see in this photo, there are no customers being helped. There are 4 representatives at the desk, but no customers. It was a frustrating experience to say the least. You might think that I am complaining about just one experience, but I am not. Just a week before we were dropping Chris’ brother off at the airport, and we decided to venture to IKEA with Chris’ parents. Chris stood in line at the Returns area for a similar amount of time (he is patient)!

I will definitely think again before I purchase something at IKEA. I will make sure that it is something we have no desire to return, because I am not sure I can handle going back to the Returns area! Have you had a similar experience with IKEA?

My second experience was with Shoebuy.com. I ordered a pair of slippers just before Christmas. Had I been faster with my purchase, they would have expedited it so I could have it before Christmas. I was not in any rush, so I made the purchase, got free shipping, and 25% off. Always up for getting a deal I made the purchase on December 21. My order arrived today. When I opened the box, and tried on the slipper, it did not fit. I then noticed that the slipper was a different size than the size listed on the box. They were an entire size smaller. Annoyed? You bet I was. I had waited 2 weeks for my order and it was incorrect. Most likely a mistake at the manufacturer, since the paper in the shoe box did not look like it had ever been touched.

I called Shoebuy and asked what they could do for me. Nothing. The only option was for me to print the mailing label they were going to email me, and return the slippers. Once they received them they would proceed to send me a new pair. So all in all I was probably looking at another 3 weeks. That would be the beginning of February. By then, my mind starts to think about flip-flops, not slippers. I continued to push, and explain that it was not my fault. Would they be able to expedite them? No. Could they send them now? Only if they charged me again. The representative was nice, but kept saying there was nothing they could do.

I am a bit of a Zappo’s evangelist. I probably should just have paid full price at Zappos where I know the customer service is creative and top-notch. (Maybe next time I will). In the end, I pushed her to speak to her supervisor and call me back. She called me back within 10 minutes, and said we could start a new order, where she would charge me $10 for expedited shipping and give me 10% more off. I would be charged all this and later the billing department would credit me for the extra $10 shipping charge and give me 10% off. Exhausted and frustrated I decided to take this step. I should have my slippers in a few days, and they will then credit me for the ones I return. Yet, that only happened because I pushed, and allowed them to go ahead and charge me again. Otherwise, you know February and flip-flops on the mind.

My issue is why not empower employees to be able to fix customer service issues quickly and easily? Why does it have to take a 30 minute phone call and a frustrated customer? In the end, I have to return the slippers and watch that I am refunded the money, and I have to watch that I am credited for the shipping and 10% off. This puts the work and follow through on the customer, not the company. I do not really care about the money, it is the principle of what it takes for a customer to have quality service. If Shoebuy empowered their employees to do what they need to do to fix a mistake, they might find quicker call handling times and happier customers. If IKEA noticed how long their customers were waiting, should they maybe hire more individuals? Add more computers for Returns? Or maybe they want you to decide returning their product is not worth the wait.

What do you think?

…learning to write my story…

Posted by random olio

How did you learn to write? Did you start with a diary that had a little padlock, where you would write all your innermost thoughts and experiences? Did you learn in school or when you started your first job? I remember writing a lot as a kid. I did not have the padlocked diary, but I wrote many short stories. I still have some of them. I do not remember what compelled me to start to write. There are also gaps, where I do not have any writing, no journal entries, and no short stories. Looking back to middle and high school there was too much happening in my life, that writing took a back burner. Later, in college, I began writing more, memoir excerpts, journal writing and taking notes of quotes I appreciated or that resonated with me from authors I read.

Recently I posted about “My Ideal Bookshelf.” I have continued to enjoy exploring the pages of this book. To learn what books have changed or shaped the lives of different authors, writers, chefs, etc. Two ideas stood out to me from different individuals. The first is from Michael Chabon:

“But that was how I learned to write, and it’s the approach I recommend to people who want to write. It’s through imitation that painters learn to paint and composers learn to compose. It is an incredibly useful way to figure out how to write like yourself in the long run. And it’s much easier and more pleasurable to imitate a writer whose work you love.”

And this one from writer, Andrew Sean Greer:

“We don’t write in a void. Our storytelling comes from reading, learning, and trying out techniques we love. As Pound says, we ought to have either the decency to acknowledge a theft outright or the cleverness to hide it. Since I can’t hide anything, I guess it’s clear where I stand on that point.”

Both quotes make me think more and more about why I read so much. As I spend hours and hours of my year reading, I learn more about what I like in authors and what I do not like. I learn the different ways an author sets their scene. I learn who inspires and challenges me as an author. Hopefully I will continue to find my own voice and write my story. Whether that be a memoir, a short story, or a novel, I believe there is a story, or many stories in each of us, just waiting to be told. Some of us tell these stories in the form of a book, others through acting, some through marketing or social media. Whatever the avenue we each have a story to tell, we just have to listen for when it is ready to be shared.