Design

Hurley Customer Service Rocks!

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I am a diehard customer service nut. What does that mean? I love, love, love when I have kickass customer service, AND you do not want to be on the other end of the phone with me if you are not providing me with excellent customer service.

Recently Chris and I purchased jackets from Hurley. While we did not purchase matching jackets, they are a similar style and are made of the same material. After we each wore our jackets once, we found that a part on my jacket was unstitched and that Chris’ pocket was not sewn correctly. He contacted their customer service to let them know and see what they could do for us. I was expecting them to tell us that we needed to send it back to them, and once they received it they would send a replacement to us.

This was their response:

Hi Christopher,

I apologize about your jacket! I have went ahead and processed an exchange for a replacement jacket to be sent out to you. Please just ship back your defective item to the below address, and write the below Return # anywhere on the outside of the box that you send it back in. I have credited your account used for the order $8.00 to cover shipping costs for you to ship this item back to us, if it is more than this, please save your receipt and send us a photo and we will credit you the difference. Please let me know if you have any other questions or concerns.

Hurley Customer Service

Rock on, Hurley. Not only are they sending us a new one immediately, they also credited our credit card for the $8 right away. We were not expecting such great service, and wish that more companies would take their lead from Hurley.

Roadtrip + bluetooth = crazy productivity

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Chris and I recently made a trek up to Vancouver, British Columbia for a few days. Six hours in the car is not so bad. It is a quick trip, but after having some crazy days + weeks, I needed to slowly ease out of the intensity of my life, and so together Chris and I came up with a plan.

I would need to stay somewhat busy in the car, and slowly ease into my vacation. What solution did we come up with to help in my dilemma? My iPhone, an Apple wireless keyboard, and Bluetooth! Why was that life changing for me? I caught up on blog comments, emails, Facebook. I searched the web, shopped for Christmas ideas, and read articles to Chris. All while DJ’ing songs on the radio, navigating, and checking in on my co-pilot. Call me crazy, but getting all that shit done on our 6 mile drive made it fly by so quickly. I was super productive, and could never have done all that if we had flown up to Vancouver. Makes me appreciate my iPhone and technology just a tad bit more.

You might think, wow, that woman is crazy, she does not know how to relax, and you might be right. I look at it as utilizing my time in the best way. Why not get all that done while in a car, so that when I am in Vancouver, or even back home I can focus on my time with Chris, or things we planned to do together. To me it was extremely resourceful, I was not distracted by other competing agenda items, and could focus on what was right in front of me.

Guess what I will be doing on future road trips. Thank you 4G!

#alittlebitcrazy

Black Friday sucks

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If you are reading this at home, it means you have not left home to brave Black Friday crowds. If you are reading this on your phone while trying to pass the time in line at a big box store in order to get some crazy deals, then you are brave. Maybe you are home and online waiting for that right moment to click “place order” for that bargain Black Friday deal. Hopefully if you are out shopping, it is at your local boutique because you like supporting your neighborhood business.

If you are like me, you are hiding from it all. A colleague from Japan was asking about Black Friday last week. We told her about crazy Americans who trample each other for discounts on TVs, electronics, you name it. A new bra, toilet paper, a trash can? We are crazy!

A week ago Chris was in Hong Kong and happened to be near an Apple store when the new iPad Air was launching. CRAZY. Take a look at the picture taken from outside, and to think that he actually went inside to check it out from the inside. Look at all those people. It is similar to Black Friday craziness in the US.

In all seriousness though, you have to read this Huffington Post article about Black Friday, capitalism, and consumerism. It is so well written, and a good reminder that we really need to get control of the consumerism that is eating into Thanksgiving. Let’s leave gratitude and family for Turkey Day, and let’s leave shopping to Black Friday. We saw that an outlet mall in Washington opened at 10 am on Thanksgiving and would not close again until 11 pm on Friday night. Why? Why? Why? I agree with the author, if we do not shop for that deal for socks on Thanksgiving, they will stop opening on Thanksgiving. Let their employees be with their families.

#SeriouslyAnnoyedAboutBlackFriday

My pants were on backwards

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Yes, that is what I said. My pants were on backwards. Chris and I were heading home from a little vacation up north in Vancouver, British Columbia. On the way home we stopped at some outlets, as I wanted to start some Christmas shopping BEFORE Black Friday, and all the crazy world is out getting the deal of their life. We just happened to be driving by some outlets on our way home. Not usually the destination I pine for, but we saw, we shopped, we conquered.

Well, maybe not conquered. We left with a t-shirt and another top, and some baby gifts, so not a crazy shopping spree, but for me just going is enough. Before we left, I kept thinking my pants felt funny. I kept having to pull them up in the back, again and again. It was not until I went to the bathroom that I realized my pants were on backwards. Of course, I had tried on pants at a few places, but who knows how long I was walking around with my pants on backwards. Now, let me tell you I was wearing black Nike Pro tights, so it was not like it was as obvious as it would have been if I was wearing a pair of jeans backwards. But still, my pants were on wrong. Maybe I am getting old, or maybe I just need a vacation, some turkey, and some sleep.

Has that ever happened to you? It reminds me of those days when you get to work and you think, did I put on deodorant and brush my teeth? Or when you wake up from the dream where you went to work without a bra and if you are at all endowed like me that would be quite a nightmare. Sometimes I think when we have those dream/nightmares it is our body and mind telling us that it is time for a break and some rest/relaxation.

When was the last time you had your pants on backwards?

Tired, but puzzle pieces galore.

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Yes, it is Friday. It has been a long week. Last night, well actually 3 nights this week I came home from work, skipped my run, slipped into my pajamas, and curled up on the couch to work for the rest of the night. There are some crucial deadlines happening in the next few weeks that require my attention. I have had back-to-back meetings all week, which means that my true focus time on emails, writing, and strategy is at night in my sweatpants, glasses, and The Voice on DVR. It is my life this week. What is funny is I do not really mind. I love the variety of projects I have to think through and execute on. What I miss is my daily run and book.

It is funny to me that the hardest part of my week is the lack of movement. It has become an addiction for me. Sometimes life throws us a curveball and we have to make different choices. Even if I did not need to come home to write and strategize, I am not sure I have the energy this week to strap on my LunarGlide 5’s. If I had a window for this week, I think I would either slide into a steaming hot bath, or crawl into bed. Why? Well, I am tired.

You might think, wow. You need to find a balance, and yes, I do. What is great though is that right now I love what I am doing. I like the vast variety of projects I am working on, that I constantly have to think of how it is all going to come together. It is like a puzzle that you have to put together, but you do not have the picture on the top of the box. Instead you have to figure out what the puzzle is going to look like without a guide or a map. Funny right? Isn’t that what life is all about? We do not have a map, and if we did the world would rip it up, smash it into a wad, soak it, burn it until we can handle that blank puzzle, and design the pieces new everyday.

Sometimes we have days where we are able to connect all the dots, and finish the puzzle and other days where we can barely find all the edge pieces amongst the 4000+ other pieces. Isn’t that what makes life interesting? If we kept putting together the same damn puzzle (that only had 10 pieces) wouldn’t you be so so so bored? I would. I love the adventure of putting together what I know, meeting new people in the process, learning about their life, finding out how they fit in my puzzle, or I in their puzzle, and finding out what glorious picture ends up in front of me. Then I smile and start all over again with a new puzzle.

For now though, I look forward to some sleep, and time with my better half. I have earned it.