Ideas

Is hotel Wi-Fi just air?

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I was watching Modern Family a few weeks ago, and Ed O’Neill said something to the effect of, “Wi-FI: you are just paying for air.” It really got me thinking. We were recently staying in a hotel, and they charged a $9.95 fee per night for Wi-Fi. Which is actually a fairly normal amount of money for a hotel to charge, but why? You are already paying enough to stay in the hotel, plus taxes, why not offer hotel Internet Wi-Fi for free?

Think about it. You get free shampoo, conditioner, soap, water, heat, electricity. Okay well it is not free, it is part of the rate you pay for the room, but because it does not show as a charge on your bill you think of it as free. I would almost prefer my Internet Wi-Fi just be part of my room rate, rather than have to pay for it on top of my daily rate. Why? Well, unless I have to do work, I do whatever I can on my iPhone because I am cheap and do not want to pay the same amount for my hotel Internet for four nights of use with that I would for pay for a whole month of Internet at home.

Hotels must make shit-tons of money off their guests through daily Internet charges. Yet, should they? Internet should now be seen in the same way as electricity. We do not even think about whether turning on the lights will cost us more for our stay. If we did, would some of us sit in the dark? Why do we think differently about Internet? Or, does it all have to do with money and how much hotels can make off their guests?

What do you think?

Which doors to open…

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It has been a while since I have written about a book I have read. Two reasons: I have not had the time to read as many books lately, and I have not read as many books that have inspired me. However, over Thanksgiving I read a novel that I could not put down. It is called: “The Time Between” by Karen White. I am not even sure where to start in explaining this complex storyline.

It is about two sisters (Eve and Eleanor), their stories of loss, anger, longing, and forgiveness. One is in a wheelchair, and the other does everything she can to take care of her sister. She works long hours in an investment banking firm, plays the piano at night to bring in more money. The other sister sews gowns in her wheelchair. Such pieces she herself would have worn in past beauty pageants. Music is weaved throughout the story, second chances, and the beauty of an island. Of course there is so, so, so much more to the story, but I do not want to ruin it for you. There is one line near the end of the book that I had to share with you:

“There is how we were before, and how we are now, and the time between is spent choosing which doors to open, and which to close.” page 319

I thought this was the perfect morsel of insight from the book. White discusses this in different ways throughout the book. She is right. So often we are stuck in how we were before, that we cannot be okay with where we are now. As White alludes to throughout the book, there are many doors to which we can open or close and the choice is 99% ours to make. Do we forgive someone and move on, or do we stay stuck in what they have done to us? Can we get over the one that did not choose to love us, so that we can be present and ready for the one that we will love so deeply? Such good ideas for really anyone. Even with the sisterhood theme, it did not feel like chick lit to me. Just a great novel, and really I can see it made into a movie.

Open a new door. Take a few hours to read “The Time Between.” It is worth it.

Vancouver parking meter = Brilliance!

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Vancouver has inspired me. The first one hit not even thirty minutes after we set foot on Canadian soil. We were starving, and so stopped off for some brunch before embarking on our list of adventures. We parallel park the car (well Chris does) and get out to pay the meter before looking at each other and realizing we do not have any Canadian change. Crap, what are we going to do? I say maybe we can ask the restaurant to give us some change and they can then charge it to our bill. We stand there for a bit and wonder if that is going to work.

Then we realize that the meter says pay by phone. Huh. How does that work? I have to pee though, so I leave Chris to get us a table and relieve myself of hours of sips of sparkling water. I find us a table, and wait for Chris to join me. When he comes in to meet me he states that all you have to do is create an account over the phone, give them your credit card and the number of the meter, and enter the amount of time you want to charge to your card.

Brilliant. Really, why do more cities not handle parking in this way? We find out later that once you have set up your account, then subsequent times you park, you just call the number and enter the meter number. It will recognize you by your phone number. I think of how many times I have stood in the pouring rain in Portland and would have gladly gone to the meter taken note of the meter number and then found my way to a dry spot to feed my meter.

The plot thickens and only gets better.

Yes. After ingesting eggs and coffee, Chris received a text message alerting him that his meter was about to expire and he could call or go to their website to add more time to his meter. That is service! To know that I would not have to go back to my car to put more time on the meter. I could stay at the salon, show, store, wherever I was and pull out my phone to pay for more time. I wonder what I have to do to get Portland on board with this clever way to pay for parking.

Does anyone know of any other cities that have this type of parking system?

Hurley Customer Service Rocks!

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I am a diehard customer service nut. What does that mean? I love, love, love when I have kickass customer service, AND you do not want to be on the other end of the phone with me if you are not providing me with excellent customer service.

Recently Chris and I purchased jackets from Hurley. While we did not purchase matching jackets, they are a similar style and are made of the same material. After we each wore our jackets once, we found that a part on my jacket was unstitched and that Chris’ pocket was not sewn correctly. He contacted their customer service to let them know and see what they could do for us. I was expecting them to tell us that we needed to send it back to them, and once they received it they would send a replacement to us.

This was their response:

Hi Christopher,

I apologize about your jacket! I have went ahead and processed an exchange for a replacement jacket to be sent out to you. Please just ship back your defective item to the below address, and write the below Return # anywhere on the outside of the box that you send it back in. I have credited your account used for the order $8.00 to cover shipping costs for you to ship this item back to us, if it is more than this, please save your receipt and send us a photo and we will credit you the difference. Please let me know if you have any other questions or concerns.

Hurley Customer Service

Rock on, Hurley. Not only are they sending us a new one immediately, they also credited our credit card for the $8 right away. We were not expecting such great service, and wish that more companies would take their lead from Hurley.

Roadtrip + bluetooth = crazy productivity

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Chris and I recently made a trek up to Vancouver, British Columbia for a few days. Six hours in the car is not so bad. It is a quick trip, but after having some crazy days + weeks, I needed to slowly ease out of the intensity of my life, and so together Chris and I came up with a plan.

I would need to stay somewhat busy in the car, and slowly ease into my vacation. What solution did we come up with to help in my dilemma? My iPhone, an Apple wireless keyboard, and Bluetooth! Why was that life changing for me? I caught up on blog comments, emails, Facebook. I searched the web, shopped for Christmas ideas, and read articles to Chris. All while DJ’ing songs on the radio, navigating, and checking in on my co-pilot. Call me crazy, but getting all that shit done on our 6 mile drive made it fly by so quickly. I was super productive, and could never have done all that if we had flown up to Vancouver. Makes me appreciate my iPhone and technology just a tad bit more.

You might think, wow, that woman is crazy, she does not know how to relax, and you might be right. I look at it as utilizing my time in the best way. Why not get all that done while in a car, so that when I am in Vancouver, or even back home I can focus on my time with Chris, or things we planned to do together. To me it was extremely resourceful, I was not distracted by other competing agenda items, and could focus on what was right in front of me.

Guess what I will be doing on future road trips. Thank you 4G!

#alittlebitcrazy