Sometimes we all want to hear a story about humanity that reminds us that there are good people out there. I have two for you today. Hopefully it helps to make the world feel kinder, especially with all the crap on social media today between the Presidential candidates, Syria, and oh I could go on.
This story is about a woman who quickly got on an American Airlines flight (with her 3 month old baby) to see her mom, who had a stroke and was told by nurses she might not wake up. After sitting on the plane, they were told that due to maintenance, the flight was cancelled. The woman on the plane next to her heard her talking and crying to her husband, and told her she was not going to leave her until she was on a plane to Orlando to see her mom.
After finally figuring out that Southwest had a $400 flight to Orlando, the woman who would not leave her was adamant that she was going to pay for the flight — that it was her Thanksgiving and Christmas gift to her. Wow. A perfect stranger. The woman was able to get on the flight and see her mom that night. The Southwest agent also sent her an email checking in on her and giving her the contact information of the woman who purchased the ticket. So amazing — it warms my heart to know that there are people in this world that are so kind and so generous. Read the full story here.
My next “wow” moment this week was reading about an anonymous donor paying $106,000 in layaways at 2 Ohio Walmart stores. The article states: “Items on layaway included toys, 70-inch televisions and even a pair of socks.” I did not know that stores still offered layaway, but it makes it so that someone can dote on others in a big or small way, much like someone might pay for the car behind them in a drive thru Starbucks.
People really are kind. They really do care. Whether you end up meeting the person that is generous or whether it remains anonymous, it brings all the goodness front and center to the muck that sometimes permeates the news and social media. Pay it forward.
A few years ago, Chris and I used to live near a Krispy Kreme. It was literally down the street. I can remember a specific week when we both had overlapping bouts of the flu. During my turn, all I wanted was pumpkin spice donuts and a Slurpee from 7 Eleven. Strange, right? For some reason it was the only thing that sounded good. A sugar coma to get me through the flu.
Yesterday we were visiting a furniture store near Krispy Kreme, and being that I am very pregnant, it is fall, and I want all things pumpkin I asked Chris to stop by Krispy Kreme for pumpkin spice donuts. We go through the drive thru – thinking it is a simple order. We tell her my order of 2 donuts and Chris’ order of 2 donuts. Two times she repeats it incorrectly and we correct her. She tells us to go to the window. We drive up, and since we did not have cash, we pay with a credit card.
Chris gives me the receipt and I look and we’ve been charged for 6 donuts. Ugh. Somehow we knew this would happen when she could not get the order right at the intercom. Our credit card had already been charged. We tell them it was not what we ordered, and we only wanted the four donuts. She stands there and does not know what to do. I am exhausted, need a snack, and am ready to go home. Normally, I would not make a big deal out of it, but I do not want 6 donuts (because I know Chris won’t be able to resist eating them).
She goes and gets someone to help her and a guy comes to the window. He says: “I do not know how to refund your order.” He then says, “Can I give you a latte instead?” I lose it. I already had a coffee and it is visible in my cup holder. I say, “No I do not want a latte, I want my four donuts and I want to pay for only four. How hard it is to put a refund through?” Chris then says, “How about you just give me the difference in cash?” The guys says: “Okay, that would be $1.60.”
Why, oh, why does the customer have to tell the cashier “how” to give a refund? I still am not convinced (not that I ultimately really care) that we actually got back what we should have back. The receipt said:
1 ASST 1/2 DZ
Then at the bottom says: Combo donuts – $1.15. No where does it say the cost of the actual donut. I think because they charged for 1/2 dozen there might have been a deal and the guy had no idea how to break it apart? Or, here is a thought. Refund the original order and ring it up as it should have been? Wow. No brainer right?
In the end, all could have been avoided if she just read the order to us prior to taking our card and swiping it.