We all want to be remembered. We want to know we matter. Sometimes we are remembered and we are in awe of the individual that remembered us. I often have blog posts about customer service, the good, the bad, and sometimes the ugly. I still have wide eyes after this experience, and yet you might consider it mundane.
At the end of last week, I went by a Nike store to return a few items. The last time I had been at this location was in mid-September when a good friend was in town. We had spent a bit of time there looking for clothes and shoes for her, her husband, little baby girl, and step-son. During that visit I had a shift of thought. Nothing ground breaking, but a shift nonetheless. You see, I can sometimes get addicted to something and not want to try something new. I mean that in the form of the running shoes I wear. I’ll tell you what happened.
My friend and I started looking at running shoes. She asked me what were the best for the different kinds of needs of a runner (over pronation, flat foot, under pronation). While discussing each potential option for her, the sales associate (Nike calls them Athletes) asked if she could help us. We asked her a few questions, and she asked me what I run in. I told her the LunarGlide 3 and that I had a stash of them in my closet because once I find something I like I want to make sure I can keep using them. This is a tough thing to uphold when you wear a Nike running shoe, as they innovate so fast. The Athlete said to just on the LunarGlide 5’s for her. I resisted for a while, and she persisted. Finally, I grumbled, and gave in. I tried them and I was hooked immediately. I bought a pair (as did my friend). I began running in them the next day, and have not once touched my 3’s.
Fast forward to the end of last week (remember, I was returning a few items). I am quickly scanning men’s shoes with Chris to see if there was anything new, and this Athlete looks at me and says, “How are the LunarGlide 5’s?” I was flabbergasted. I stared at her a minute, as a zillion things crossed my thought. “She remembered me. Wow. That is amazing. That was over a month ago. I only met her once. How did she do that?” I slowly regained my focus in the present and said, “I love them. I recently purchased a second pair.” I pointed down to my feet. As I walked away to find Chris and tell him what happened. It was not until I was home that I thought to get her name. I should have. She made me think about the power of remembering, of caring. If only we treated everyone that way.