Bra Fauxpas

Posted by random olio

No, this isn’t about a wardrobe malfunction. For those of you that know me, I am a fiend about how I am treated as a customer. I care about principles.

So let me tell you what happened. I ordered a bra online from the online website: Bare Necessities. When I received the bra on Wednesday, they sent me a size larger. I emailed them because their website states that they are available 24/7/365 via phone, and yet all their communication tells you that they close at 6 pm EST. For me that is 3 pm, so my availability to discuss my order is limited. I asked them to resend the correct size, and once I received it I would send back the incorrect size with the return shipping paid by them. I received an email response Thursday morning.

“I am sorry to hear of the trouble with your order. We can reship the U.K xxx which is a U.S xxx-cup, please ensure this is the size you need as Fantasie is a U.K sized bra and may show the conversion size on the tag as well. Our reship process entails a new charge since we will be shipping product out, if this is okay I can have the package delivered tomorrow.”

Here is the thing. I ordered the correct size, they decided to send me a different size. I know my size. I wear this brand, and do not need them to try to translate and send me a different size. Frustrated, I called them Thursday morning at the beginning of my work day. The woman who answered the phone? The same woman who responded to my email. A coincidence or a VERY small company. You decide. Right away she was snippy with me, cut me off, and told me that Fantasie had changed their sizing and that they were doing the right thing. Um, no. See my dad taught me something early on. “The customer is always right.” In this situation, an apology would have gone a long way. She could have said we are sorry for the confusion and mix up, and we will send you the size you ordered. Instead she continued to aggressively fight me that they were right and I had the right bra. She continued to tell me that there was nothing she could do for me, that they could not send me new product without charging me again. Why should I have to be charged for another bra, mail it back and then wait forever for it to be refunded?

When I asked to speak to her supervisor, she said: “I am the manager.” When I said “oh, you own the company?” She said: “I can you put you into my manager’s voicemail.” My response: “Why, so I can have her leave me a message, and not be able to talk to her because you close at 3 pm my time?” No thank you. I promptly told her that I would be returning the bra, no longer making any purchases from them, and would tell everyone I know not to waste their time or money on their website.

The internet is a fabulous contagion that shares reviews of companies that do not take care of their customers. Spread the word about Bare Necessities.

Unthink outside the box

Posted by random olio

I am not getting old, or maybe I am. This book has reminded me to be a child again. As always I have been reading like crazy. I just finished “Unthink: Rediscover Your Creative Genius” by Erik Wahl. A book that has opened my ideas to how much and how often we try to fill in the blank, find the easy answer, and not use our brains. Early on in his book he explains this in such a succinct way:

“The short story goes like this: Our education taught us to memorize the predetermined answer or study the predetermined method in order to deliver the predetermined solution. There was nearly always one right way to one right answer, and an A+ job meant finding and then following that path repeatedly. There was rarely if ever room for what we so fondly call ‘thinking outside the box.’ You and I were rewarded for—often literally—making a check mark inside the right box. We were taught to be art critics but not artists. To think but not to unthink.” Page 17

How true is that? We were taught to score well on the SATs, to do well on standardized testing for our states and counties, because that is what determined if we were learning in school and if our teachers were doing a good job. Did it teach us how to think creatively? Did it teach us to solve problems? No, it taught us to fill out the correct answer on the scantron test and accurately use our #2 pencil in the oval, being sure not to color outside the lines. So how did we learn how to think outside the box?

I cannot remember when I started to think differently. At a certain point I think it happened in college when I got so sick of the status quo. A part of it had to do with being a woman and yet not treated fairly as a woman. It made me think I am going to do better than a man can do, I am going to learn what I can so that I can never be in a situation where I get stuck or cannot do something I cannot handle. I think it also was being so clear that I do not want to live how I grew up, that I wanted a better life. That desire and drive taught me that I do not want to live inside the right box. At a certain point we end up stuck in our ways, or our routine causes us to not take risks or live life differently. Which is why I love this quote that Wahl shares from Anais Nin:

“Older people fall into rigid patterns. Curiosity, risk, exploration are forgotten by them. You have not yet discovered that you have a lot to give, and that the more you give the more riches you will find in yourself. It amazed me that you felt that each time you write a story you gave away one of your dreams and you felt the poorer for it. But then you have not thought that this dream is planted in others, others begin to live it too, it is shared, it is the beginning of friendship and love…You must not fear, hold back, count or be a miser with your thoughts and feelings.” –Anais Nin page 183

Aw man does that resonate with me. “…the more you give the more riches you will find in yourself.” We cannot give when we check the right boxes, when we fill out the scantron test. We give when we live outside of ourselves, and when we are raw, authentic, and real. Stop caring about the A+, and think like an artist…outside the box.

“Your lists keep us together.”

Posted by random olio

Over the weekend we are driving into Portland for some brunch, errands, and my favorite–an artisan craft fair. While multi-tasking on my iPhone I say something about adding something to our list for the day, and then mumble: “you must love my lists” (noted in a sarcastic tone). His response: “Your lists keep us together.”

I will remind you (in case you are not aware). Chris is a relatively quiet guy. He does not talk if he does not have anything to say, and often I have to pry his thoughts out of him. So when I got this long response, I quickly grabbed a pen and pad of paper from the glove box (because quite frankly I am old school and I cannot type that fast on my iPhone).

The rest of the conversations goes like this…quotes are Chris’ words:

“There are 2.5 things we fight about – whenever we fight – which is rare:

My lack of follow through or lack of communication.

Your hunger tantrums – aka when you are “hangry.”

#3 is really 2.5, as it only gets really 1/2 a point in my mind… When you comment on my driving.

Your lists are what keep us together. It keeps us on the same page. So keep adding items to your lists, keep tracking as you do.”

Not only was that a succinct quote from my hubby, it was also very profound. He is right. We rarely fight and it usually is over something that was not communicated, or miscommunicated, or my biggest pet peeve of all is lack of follow through. I am not going to comment on #2.5 because as a passenger I reserve the right to share my concern when I have one. You might be thinking, “How is it possible that you only have 2.5 things you generally fight about?” I have to agree with him that is the complete list. #1 is for him, #2 is for me, and like I said we’ll just ignore #2.5.

“Clean out the sewers and replace the pipes”

Posted by random olio

I have to admit I am utterly exhausted as this week nears to a close. It is Friday, and I am ready for the weekend. A lot has been accomplished this week, a lot of progress has happened, but I still often feel like I am in a hamster cage saying: “Can I get out for a small break? Please can I stop spinning around this wheel?”

A work colleague shared an interesting idea in a meeting last week. She said: “We need to clean out the sewers and replace the pipes.” Maybe that sounds completely random to you, or maybe it resonates completely. How often do we stop, take an assessment for how things are really going and fix what needs to be fixed? If we were better about maintenance and checking up on our life, we might find that we do not need to clean sewers, and replace pipes because we were fixing and keeping up with life all along. How often does that really happen though? Do we fix the drip, or wait until it is a hole pouring water into our ceiling?

On Monday, I wrote about the mole infestation in our yard. It had been a trickle of random mole holes for months and months. We did nothing about it until this week when it wrecked havoc on our entire yard. I can only imagine the tunnels that have been dug a few feet down all around our yard and even under our house. Maybe sink holes are really the manifestation of a colony of moles over time? In any case, my colleague’s comment continues to make me think about work, home, and life projects that might be better handled by stopping and getting rid of the excess, the stuff that has built up (whether it be problems or a backlog) and focus on building a better infrastructure (replacing the pipes) so that there is a longer life to the foundation of a project or life situation.

I can think of a list of things at work and home where I need to gut and replace. I will leave you with this great quote:

“If you don’t have time to do it right, when are you going to have time to re-do it? -Bill Hosket [Basketball National Champion, World Champion, Gold Medalist]

Is chivalry all about intent?

Posted by random olio

He is a gentlemen. He is listening, watching, and aware. However, do not be fooled, he can have a bite too. As you watch him in a room, he can often be the quiet one, but when he talks others listen. Most likely it is because he does not fill the airwaves with mindless banter (as I might be more accused of doing). Regardless of his quiet demeanor, he has always put me first (well 99% of the time–no one is that perfect)! Yes, I am speaking of Chris. My man, my partner in crime. He is good to me, takes care of me, and does little things that make me feel safe. An example, walking back to our car in a sketchy part of town, he will open the door for me and make sure I am in the car safely. Does he do it all the time? No, do I want him to? Hell no. Do I love that he does it randomly? Yes (said with a smile).

I just finished reading a great book with each chapter having an excerpt from a different woman called: “Mistakes I Made at Work: 25 Influential Women Reflect on What They Got Out of Getting It Wrong” edited by Jessica Bacal. It was an interesting read on a variety of topics. 25 women talk about lessons they learned on the job, at some of their toughest moments. One of the ideas that stood out for me was from author, Courtney E. Martin about chivalry:

“I wrote a post about chivalry, trying to unpack what it means to be feminist in romantic relationships. I liked when guys opened doors for me but wondered if that fed a stereotype that women were weak and needed to be taken care of by men. I thought about it and felt good about the distinction that I came up with—door opening as a loving gesture versus door opening with an ‘I don’t think you can open this heavy door by your little self!’ attitude. What I ended up writing was that it’s romantic if it happens out of care and interdependence but not romantic if the guy thinks you are an ‘invalid’—a word I was trying to use ironically.” Page 229

Martin mentions romantic relationships, but I think as a woman it can also translate to work. You can tell which male co-workers open the door because they are just opening the door for you, (and you would do the same for them) and how many are doing it because of a power play. They feel like they should, as Martin mentions they think you are too weak to do so, or they are better at the task. It is always a little strange as a woman, that men let me go first through a door. I mean–why does it matter who goes first?

Whether the men I work with everyday, or the one I have chosen to spend my life with decide to do it as a “loving gesture” or not, I hope they at least think about their intent. That is all that really matters, right? At the end of the day, power over another does not make us equals. Why not look at the relationship and decide what works? Maybe we all have different ways to show we care, and we also have different ways to show our power.

What do you think?