Fees, Fees, please no more fees…

I was talking to a colleague yesterday about the fees he incurred to purchase one $27.00 concert ticket. After the fee and order charge (which totaled $12.00) the ticket cost was $39.50, and that was using will call, so no shipping fees. So my question is: what does the $8.50 and $3.00 go to? Why not just post the tickets as $39.50? Is it like a plane ticket where depending on the website you purchase from, you sometimes have to wait until the final screen to know how much you are really paying in taxes + fees?

Fees and taxes seem to be on the rise across many industries. We all know the crazy airline fees and taxes we have had to pay in recent years. I am not sure many of us even understand what we are truly paying for when we purchase a ticket. Add on to that a hotel room, or a rental car. After you add-on the taxes and fees, it often feels like you have paid twice as much. It seems like it would be easier to just give the price to the customer inclusive of all the taxes and the fees. Although just a few weeks ago, airlines rolled out new fees that are supposed to make travelers happy. This article states:

“Extra legroom, early boarding and access to quiet lounges were just the beginning. Airlines are now renting Apple iPads preloaded with movies, selling hot first class meals in coach and letting passengers pay to have an empty seat next to them. Once on the ground, they can skip baggage claim, having their luggage delivered directly to their home or office.”

Now we pay extra taxes and fees when we purchase a ticket, to bring extra baggage, and for the luxury to not have to share the seat next to you. What will be next? Purchase an entire row so you can stretch out?

Scam Notification – US Airlines

Just got this scam notification in the mail from US Airlines. I am so sick of junk mail that looks slightly legitimate only to find it is a scam. The front looks like they are tax/government documents. It is not in an envelope, but has those edges that you tear off on three sides. Here is what the front looks like, and below that is what it says on the inside:

front of US Airline notice

PLEASE READ ENTIRE DOCUMENT CAREFULLY–

“Dear XXXXXX,

Enclosed is your airline ticket voucher. This voucher is good for a certificate for 2 round trip airline tickets to anywhere in the continental US from any major international US airport.

This voucher must be certified to be valid.

We have been tasked with notifying you of this award. We have attempted contacting you several times. Note that this aware must be claimed by July 3rd, 2012.

If you do not claim your award, it will be transferred to the alternate. This is a limited time offer and can be withdrawn at any time. Flights fill quickly.

This will be your last chance to respond.

Please reference your claim number xx-xxxx.

Note: This is not a timeshare or land sales offer.

Sincerely,

Awards Department

As with the Mortgage Auditing Consumer Services letter we received, and that I wrote about a few months ago, this is just another way to scam people. I still fear that those that are most effected are the elderly. Plus I think what is additionally confusing is that in the top left it says “US Airlines” – which I think makes people think of “US Airways” or “United Airlines” which makes it seem more legitimate. US Airlines is not an airline, it does not exist.

Please companies, stop the junk mail, stop the scams. Can we just get back to honesty and integrity? Why do we have to work so hard these days to determine if what we receive (paper mail or email) is legitimate?