Does email facilitate the work?

We are all drowning in email. No one likes it, everyone hates it, and yet it rules our life. It is true. How often do you send an email rather than picking up the phone? How often do you send an email rather than walking down the hall? I am just as much to blame. I like email for a few reasons:

_I have more control over my end of the conversation. I can say what I need to say, and be done. On a phone call, the conversation can go one of many directions. I might not be prepared or comfortable with those many directions.

_An email is an electronic copy of the interaction. Someone might tell you verbally they will meet a deadline, but when it is in writing you have a copy of that agreement. A phone call can be misinterpreted or does not keep that agreement in writing.

_I enjoy walking down the hall to see you and chat further, but it is not always as quick. I might get an immediate answer (and my question is not sitting in your inbox waiting) but five people might also stop me along the way, so it might not be the most efficient part of my day.

_Email allows you to respond on your time. That might be early in the morning, or late at night, but it is on your terms.

So when I read this Fast Company article: “Secrets from the CEO Who Achieves Inbox Zero Every Day” I was curious to learn more about how a CEO actually gets to zero every day. It feels impossible. He shares some great tips, This idea especially resonates with me:

“Think of email as facilitating work, not as work in and of itself.”

For someone who is often in meetings all day, I can relate to this idea. Since I am rarely at my desk, email is often the way I can share information, ask questions, get updates, and communicate with my team. It does feel like it is the work, but I really like the idea of it just facilitating the work. That does not mean that we could not all use some of the tips from Rajeev Goel (CEO in the article). We can all be better, get rid of the extraneous and unnecessary emails, and find ways to be more streamlined and save everyone’s time.

What do you think?

2 thoughts on “Does email facilitate the work?

  1. very difficult to get to zero. but good hygiene. you either take the next action (David Allen’s technique) or a swelling inbox looms like a dark cloud of unfinished business hanging over you

    Like

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