I admire this guy. I really do. As I plan for my maternity leave, it is hard to decide what to do. I have read a lot of articles over the last few months about maternity and paternity leave, and I am still aghast that we have such shitty laws in the US, and that larger (and smaller) companies are so slowly coming around to supporting their pregnant workforce (and father’s as well). It feels like a slap in the face.
Regardless of what the laws are for the US, I have found it to be quite frustrating to navigate the entire process. Somehow no one tells you the steps to take, you have to navigate on your own, and talk to other women who recently delivered babies to see how it worked (or didn’t) for them. Did they deliver early? Did they go on reduced hours before delivery? Did that start short-term disability? What are your rights and are those at your workplace an advocate for you, or do they only answer your questions, and not attempt to help you understand the complexity of the situation. Things like: if you do not take the right steps, you can basically eat up all your vacation days before you deliver, and then have to take unpaid leave after your short-term disability is done. Crazy that they make it so complicated for women. Is it just about money?
So this guy works for CNN and sued them based on their parental leave policy. He won both for paternity and maternity leave AND he kept his job. Somehow I feel like it might be an anomaly — that most individuals that would sue their company would end up out of a job. He took a risk and he won. Think of all the other individuals at his company that will benefit because he spoke out. We all need more that will speak out. Husband’s for their wives, wives for their husbands, and those that might be in same-sex marriages or partnerships. Parents deserve to be home with their new babies to bond, and get the hang of how to take care of a little one.
It seems like every time I travel I come home and have some story about crazy passengers, annoying TSA agents, and just the overall experience of flying the [un]friendly skies. Yes, I am picky, but I also think we’ve lost the service out of customer service… which means the customer is left hanging. As companies fight for market share what many are finding is that service is actually what sets many companies apart. Think Zappos or Nordstroms.
I just came across this story back from May 2015 where Southwest Airlines elevated their service game. After reviewing a few articles about her story, here is a recap of what happened:
A woman is on a Southwest plane flying from Chicago to Columbus finds out her son is in a coma after an accident. The plane turns back to the gate and the flight attendant asks her to get off. At the gate they told her to call her husband. She finds out that her son, who lives in Denver, is in a coma after a head injury. This is what Southwest does:
_Offered her a private waiting area
_Rerouted her luggage
_Allowed her to board first
_Packed a lunch for when she got off the plane in Denver
_Her luggage was delivered to where she was staying in Denver
_She received a call from Southwest asking how her son was doing
Amazing right? Yet, should it be? I wish we did not think that was stellar service. I want that to be the normal type of service that we can expect. How often does this type of tragic thing happen to folks? Often. People travel to sick, hurt, and dying loved ones, but so often we do not know their story. The morale is — how can we raise the bar and make what Southwest did for this woman the norm?
Do you ever have those days when you realize you have no more toilet paper? You have just used the last piece and you look in the hall closet and find out you dropped the ball? The next option is to use facial tissue, but you pull one out and find out it is the last one too. You do not have time to go to the store until late that night, and that is the last thing you want to do at the end of a long day.
Imagine having a button near where you stock up on toilet paper, facial tissue, trash bags, diapers (the list goes on). You see that you are almost out, and with a click of the button Amazon will send you refills right away. You do not have to get online and place a new order. The click of the button does all the work for you.
There are currently 18 buttons for different brands. The cost of each button is $5, and are only available for Amazon Prime members. An excerpt for how it works from Amazon.com:
“Amazon Dash Button is simple to set up. Use the Amazon app on your smartphone to easily connect to your home Wi-Fi and select the product you want to reorder with Dash Button. Once connected, a single press automatically places your order. Amazon sends an order alert to your phone, so it’s easy to cancel if you change your mind. Unless you elect otherwise, Dash Button responds only to your first press until your order is delivered.”
Seems easy, and the future of how consumers might purchase everyday items such as shampoo, detergent, toilet paper — really anything that you get the same of every time. Only thing that randomly comes to me — kids that find the button and have a little fun. You might just have a truck load of toilet paper.