We all remember

Posted by random olio

Last night before crawling into bed after a long day and week I took a few moments to catch up on Facebook. Since my week has been a blur, I forgot that today is September 11th, and maybe it is the emotions and hormones of being pregnant, but I got emotional thinking about 14 years ago today and where I was that morning. There are a few times in your life when you can remember where you were, who you were with, and sometimes vivid details of that day.

I have a bit of an intuitive streak that over time no longer freaks Chris out. Fourteen years ago today, Chris and I worked together, our desks were literally a few feet apart. I remember coming into work that morning in quite a funk. Chris asked me what was wrong and I said: “I do not know why, and I cannot figure it out but something big is going to happen today.” New to my intuitive outbursts, he at the time thought nothing of it. Not 30 minutes later, he saw what happened with the World Trade Center and quickly broke into a large meeting in our big conference room on the floor. The only place that had a television where we could see what was happening live. The rest of the floor proceeded to join us as word got out about the events of the morning. We were literally watching live as the second plane hit.

Now, at the time we lived in Boston and were in a building with 25 floors. We were on the 18th floor with views that looked toward Boston’s Logan Airport, where the planes took off. The building across from us was one of the tallest buildings in Boston at the time. The hijackers originated in Boston and they had stayed in a hotel just down the street from our building. While nothing near the fear and destruction happening in New York, there was quite a scary feeling of is Boston next? What is next?

There may be many of you that are too young to remember what happened that day, and others that have lived through other more traumatic experiences, but for someone my age this was the first time something had happened where I was not too young to understand. It definitely had an impact and, as we all know, still has an impact on the safety we feel in our country. Some Americans may have felt nothing could ever happen to us. We had put our guard down. In other ways it brought Americans together. Regardless, it was a horrible day, and I hope today you take a moment to appreciate the people you love in your life. Each and every day is precious.

Random Recipe: Apple Fries

Posted by random olio

Apples and bananas have been fruits that my pregnant belly has been wanting. Over the summer in the earlier part of my pregnancy I wanted berries (specifically blackberries and raspberries). Now that we are easing into fall and berries are no longer local, I have wanted apples. Over the holiday weekend we decided to try this Apple Fries recipe. They were definitely delicious, but in my opinion have two flaws. They take too much time to make than they are worth AND they made the house smell for days. That does not mean it will happen to you, but currently our range does not actually ventilate outside and thus the smell permeated throughout our house. We had to open windows and light candles for a few days to get rid of the apple fry smell.

Apple Fries with Vanilla Whipped Cream

Adapted from The Veg Life

Canola Oil (high-heat oil)
2 large Granny Smith Apples, peeled and sliced into wedges
¼ cup Cornstarch

Cinnamon Sugar Topping:

¼ cup sugar
1 Tablespoon cinnamon

Dip:

½ cup heavy whipping cream
1 teaspoon Vanilla Extract

Instructions:

Mix the cinnamon and sugar in a small bowl and set aside.
Heat enough oil to cover the bottom of your pan on high heat.
Toss apple wedges in cornstarch, coating both sides.
Place just enough of the coated apple wedges into the hot oil to make a single layer and fry on each side for 2 to 3 minutes. They should be just golden brown. Repeat with the rest of the apple wedges.
Transfer the cooked apples onto a cookie sheet lined with paper towels and drain for a few minutes.
Toss in the cinnamon sugar mixture and serve.
Whip the heavy cream and vanilla to use as a dip. Yum!

Service, service, service

Posted by random olio

It is a topic that comes up often at work, but never mind that right now. I want to talk about service in my backyard. In my living room, on the phone, and wherever I might be. We all want it right? When we go into the store we want the person working in the store to not bug us too much, but be extremely helpful when we are ready for their help. We want to know when we call our bank or credit card company that they will help us with their questions, and make us feel good about the choices we have made to be a patron of their company. They make money off us right? So why should we be made to feel like we owe them?

Here are a couple of recent examples — and by recent, I mean in the last week. There is not enough time in my day to even list out all from the past month. Yes, I am a service addict and I tend to never forget how I was treated by companies. Really, if you think about it, service levels leave a permanent, laser-etched mark in your mind about their brand. You never forget a horrible service experience and you rarely forget an amazing one — if you ever have one.

Anyway, on to the examples:

Redbox: Over the weekend we reserved a movie on the Redbox app. When Chris went to pick it up, the machine did not work, so he went to another kiosk and rented from there – but since we weren’t able to pick up the movie at the kiosk we reserved it at, we needed to let them know so they would not charge us and so they could be alerted to the problem. Now, I do not care about the $1.50 I was charged, but I do care about principle. If everyone that reserved a movie at that machine did not contact them, how much are they making on their customers, and how many customers would they frustrate?

Their response to our email? They’ll give us a “credit” for another movie to use in the next 30 days. Sorry, but I actually paid for two movies, not one. So credit my account for the amount I was charged in error for your faulty machine. I rarely use Redbox and most likely I am not going to remember to use my “credit.” Plus, I might not even have the chance to use it in the next 30 days. Their solution is better for them, but not for the customer.

Contractors: Dating back to last May we have contacted over 30 contractors to do work on our house. Out of the 30+, maybe 5 have actually followed through with the appointment, and 2 of the 5 have given us bids. I know it is a booming housing market and they have all the business they can possibly handle, but do they realize how brand damaging it is? Service = following through with appointments, calling customers back, and providing bids so homeowners can make educated decisions. We cannot do any of that without contractors providing a very easy service. If you are one of the 30 you will never have our business – your brand has already been damaged.

Why oh why is it so hard for companies to see that one of the most important parts of how they communicate with their customers is how they serve them? With there being more and more options available from many different companies, if you can move or change companies or providers and find one that actually understands how to take care of customers, then those are the companies that are going to make it. It is all in the little things and in the details. Follow through, be accountable for problems, and fix them is the brand image customers remember.

Rising Strong: Passing on our pain and hurt to others

Posted by random olio

There are times when we all get frustrated and act out, not always exhibiting our best selves to the world. Maybe we are having a rough day, are cranky, tired, and in my case potentially hungry. Chris has a joke for when I am cranky and he knows I am probably hungry. He says: “Do you need a Snickers bar?” It is his nicer way of telling me that maybe my grumpy mood is connected to my hunger. Often we also have too high expectations (I know I do) and those lead to disappointment.

I recently finished reading Brene Brown’s new book to come out: “Rising Strong.” Brown is the author of “Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead“ a book that is on my top 5 list. I have been patiently awaiting the release of Rising Strong. This specific idea Brown shares discusses not passing our pain and hurt on to others. Oh, and I love the term badassery.

“There are too many people today who instead of feeling hurt are acting out their hurt; instead of acknowledging pain, they’re inflicting pain on others. Rather than risking feeling disappointed, they’re choosing to live disappointed. Emotional stoicism is not badassery. Blustery posturing is not badassery. Swagger is not badassery. Perfection is about the furthest thing in the world from badassery.” Page xxvii

So how do we go about focusing more on how we are “feeling” rather than transferring our pain and disappointment to others. First, you might read “Rising Strong.” Another simple way is to talk about it. Chris and I have been talking a lot recently about how we want to raise the son we will meet in just a few months. One of the things that comes to me so strongly is encouraging and creating an environment where he feels comfortable to share his words, emotions, and feelings. I did not grow up in such an environment, and Chris keeps a lot to himself. I want to make sure that we are not doing anything as parents that closes any doors for our son to freely be himself.

A more open and free person feels their hurt and disappointment and acts out less to others. Remember that when you watch someone live their pain, they might just need a bit of help to see what they are doing and how to change gears.

Squeeze the orange

Posted by random olio

I love, love, love sharing a good thing. Wayne Dyer was a good thing and it saddened me to hear about his passing this week. An amazing man, one that should be remembered with the likes of Maya Angelou, Deepak Chopra, Eckhart Tolle, and other thought leaders. I saw this come up on social media and it was just what I needed to hear and I wanted to share. This is an excerpt of Dyer’s words:

“I was preparing to speak at an I Can Do It conference and I decided to bring an orange on stage with me as a prop for my lecture. I opened a conversation with a bright young fellow of about twelve who was sitting in the front row.

“If I were to squeeze this orange as hard as I could, what would come out?” I asked him.

He looked at me like I was a little crazy and said, “Juice, of course.”

“Do you think apple juice could come out of it?”

“No!” he laughed.

“What about grapefruit juice?”

“No!”

“What would come out of it?”

“Orange juice, of course.”

“Why? Why when you squeeze an orange does orange juice come out?”

He may have been getting a little exasperated with me at this point.

“Well, it’s an orange and that’s what’s inside.”

I nodded. “Let’s assume that this orange isn’t an orange, but it’s you. And someone squeezes you, puts pressure on you, says something you don’t like, offends you. And out of you comes anger, hatred, bitterness, fear. Why? The answer, as our young friend has told us, is because that’s what’s inside.”

It’s one of the great lessons of life. What comes out when life squeezes you? When someone hurts or offends you? If anger, pain and fear come out of you, it’s because that’s what’s inside. It doesn’t matter who does the squeezing—your mother, your brother, your children, your boss, the government. If someone says something about you that you don’t like, what comes out of you is what’s inside. And what’s inside is up to you, it’s your choice.

When someone puts the pressure on you and out of you comes anything other than love, it’s because that’s what you’ve allowed to be inside. Once you take away all those negative things you don’t want in your life and replace them with love, you’ll find yourself living a highly functioning life.

Thanks, my young friend, and here’s an orange for you!

On this long holiday weekend, think about what you have inside. Take away the negative and remember, when you are squeezed does sour or sweet come out? Squeeze away.